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What Is an Existing Business Relationship (EBR)? 


An Existing Business Relationship (EBR) is a connection between a business and a consumer based on a prior transaction or inquiry, allowing certain exemptions from Do Not Call (DNC) regulations. Specifically, the Federal Trade Commission (FTC) and Federal Communications Commission (FCC) permit businesses to contact… Continue Reading

Business people, handshake and lawyers for introduction, agreement and greeting or recruitment. Partnership, closeup and integration or support in court case, network and thank you for hiring on desk

November 14, 2024


What Are the Key Components of a Consent Management System? 


A consent management system (CMS) is essential for businesses to capture, store, and manage customer consents efficiently and securely. Effective CMS solutions are equipped with features that simplify user consent collection, maintain accurate records, and offer seamless integration across platforms.   A comprehensive CMS also provides… Continue Reading

Online business contract Electronic signature, e-signing, digital document management, paperless office, signing business contract concept.


How Should Organizations Obtain Valid Consent from Users?


To obtain valid consent from users, organizations must provide clear, specific, and easily understandable consent requests. Consent must be informed, freely given, and easy to withdraw, adhering to regulations like the TCPA (Telephone Consumer Protection Act) and CCPA (California Consumer Privacy Act). Using an effective… Continue Reading

ISO Quality Assurance Standards Certification, Company Standards Checklist Form Certification Company credibility Advantage over competitors on the digital window


Can Businesses Be Sued for Do Not Call Violations? 


Yes, businesses can be sued for Do Not Call (DNC) violations, and such lawsuits can lead to significant fines and legal repercussions. Non-compliance with the Telephone Consumer Protection Act (TCPA) and Federal Trade Commission (FTC) Do Not Call regulations opens businesses to risks of hefty… Continue Reading

Young woman using mobile phone for online shopping via mobile app at home. Casual business woman surfing the internet on smartphone during working from home, close up


Are There TCPA Exemptions for Healthcare Providers? 


Yes, there are specific exemptions under the Telephone Consumer Protection Act (TCPA) for healthcare providers. These exemptions primarily apply to calls or text messages that are considered essential to patient care, that could be deemed marketing communications. However, healthcare providers must still comply with certain… Continue Reading

Shot of beautiful female doctor talking while explaining medical treatment with digital tablet to patient in the consultation.


Are There DNC Exemptions for B2B Calls? 


Yes, Business-to-Business (B2B) calls are often treated differently under Do Not Call (DNC) regulations than Business-to-Consumer (B2C) calls. In most cases, the National DNC Registry rules primarily apply to B2C telemarketing, meaning that calls made to businesses generally fall outside of these restrictions. However, the… Continue Reading

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Are EBR Calls Exempt from DNC Regulations? 


Yes, calls made under an Established Business Relationship (EBR) can be exempt from the National Do Not Call (DNC) Registry rules. This means that if you have a valid EBR with a customer, your organization may be permitted to make sales calls to that individual… Continue Reading

Dialing telephone keypad concept for communication, contact us and customer service support


What Is Vicarious Liability under the TCPA?


Vicarious liability under the Telephone Consumer Protection Act (TCPA) refers to a situation where a company can be held legally responsible for the actions of a third party, such as a vendor, contractor or franchise who engages in unlawful telemarketing on the company’s behalf. Even… Continue Reading

The inscription Vicarious liability underlined with marker.

September 27, 2024


How Do Consumers Report a Number to the FTC?


Reporting a phone number to the Federal Trade Commission (FTC) is a straightforward process. Consumers can visit the FTC’s website and use their online complaint form to report unwanted calls. Alternatively, they can call the FTC’s toll-free number to file a complaint. Once the report… Continue Reading

Sign on Doorway for the Federal Trade Commission in Washington D.C. in raised lettering


What Are the Penalties for Calling a Phone Number on the Do Not Call List?


Calling a phone number that is registered on the National Do Not Call (DNC) List can result in severe penalties for businesses, depending on the circumstances. The Federal Trade Commission (FTC) and Federal Communications Commission (FCC) enforce the regulations that govern the Do Not Call… Continue Reading

Penalty vector concept. Stressful businessman with penalty list and justice gavel


Page 4 of 32

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