Our Partners

CRAWFORD TECHNOLOGIES

Managing Document Communications

Crawford Technologies is an award-winning, global provider of software solutions and services that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications.

With over 1,800 customers on six continents, CrawfordTech solutions and know-how enable the largest banks, insurers, healthcare providers, utilities and print services companies to use their existing technologies, documents and data in new ways. CrawfordTech helps them navigate the challenges in leveraging legacy applications in the platforms and applications of the future.

DRIPS

Empowering Organizations

Drips empowers organizations to have 1:1 customer conversations at scale, reaching them during critical moments in the customer journey by offering Conversations as a Service (CaaS). 

Drips manages about 1 million real conversations every day using texting, calling, and voicemail. Their AI-powered strategy increases engagement, drives outcomes that matter, and gives consumers a more comfortable experience than traditional call center outreach. Drips has achieved engagement rate lifts as high as 400%, which means more meaningful replies and fewer resources wasted placing unanswered calls.

ERDM

Voice of Customer Research

ERDM conducts specialized Customer Experience (CX) and Loyalty research to help companies understand how customers define their expectations for high value customer experiences. ERDM’s philosophy advocates disregarding traditional B2B and B2C labels in favor of a Person-2-Person (P2P) approach. This provides an understanding of how customers themselves articulate their feelings and detailed expectations, rather than relying on inferred data insights that can lead to inaccurate personalization. This type of “Human Data” allows companies to facilitate a more thorough and accurate customer experience, tailored to each customer’s unique insights and preferences.

FIVE9

Cloud Contact Center Platform

Five9 is an industry-leading provider of cloud contact center solutions and PossibleNOW is a leader in helping people comply with regulations that govern outbound prospecting and sales calls. The partnership of the two companies provides an enterprise-class solution to comprehensively comply with all wireless and TCPA requirements for Five9 customers.

MICROSOFT

Gold Partnership

PossibleNOW’s Gold partnership with Microsoft empowers you to create differentiated solutions and meaningful innovations so you can stand out in a competitive landscape. Our own technology is Microsoft-based and integrates into Microsoft product offerings. Wherever our customers are in their transformation, we can meet them there, with the strength of Microsoft tools and technologies to turn ideas into solutions. Microsoft offers true flexibility to choose the mix of cloud and on-premises technologies that works best for each customer—freeing you to innovate and give your customers more and better opportunities to succeed.

NUMERACLE

Call Blocking and Labeling Visibility and Control

It’s more important than ever for trusted organizations to maintain positive interactions with their customers, patients, and members. Our partnership with Numeracle is designed to ensure that organizations may continue to leverage their communications channel of choice with as few interruptions as possible through compliant and relevant communications.

ORACLE

Oracle Partner Network

As an Oracle partner, we integrate our platform with Oracle technology to deliver successful outcomes for our customers. Our collective objective is to help our customers drive superior customer outcomes, reduce risk, and reduce cost on a global basis. We leverage Oracle expertise to gain customer trust and relevancy while we deliver customer-validated solutions that address the customer's specific needs.

REDPOINT

Customer Data Platform Solutions

With Redpoint and PossibleNOW, customers now have access to the most complete consent and Data Governance solution on the market; having the ability to anonymize data, adhere to the right to be forgotten, request to correct erroneous data, or have complete data erasure across the enterprise. Workflow management provides the ability to properly disposition the data subject’s request for changes prior to release across the enterprise. The data subject is then provided with a copy of their data and confirmation of completion. Organizations can solve several GDPR compliance challenges while empowering consumers in the EU to take control of their data.

TALKDESK

Contact Center AI

Talkdesk^® is a global cloud contact center leader for customer-obsessed companies. Their automation-first customer experience solutions optimize customers’ most critical customer service processes. Their speed of innovation, vertical expertise, and global footprint reflect their commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. 

TIBCO

Cloud Contact Center Platform

PossibleNOW’s integration with Scribe Software enables you to connect your MyPreferences data management platform to all applicable cloud and on-premise data applications and systems. The Scribe data integration platform offers pre-built connectors to dozens of SaaS applications, data services, databases, and systems, including CRMs, ESPs, and marketing automation systems.

Recently acquired by TIBCO, the Scribe® platform is a leading cloud-based integration Platform-as-a-Service (iPaaS), which delivers new levels of integration ease, speed, and flexibility.

TRUSTARC

Privacy Management

TrustArc has decades of deep expertise and leadership in building comprehensive privacy programs and enabling continuous compliance, information governance and data security alongside the changing privacy landscape, for more than 1,500 companies across the globe.