The Reassigned Numbers Database (RND)

Historically, there’s been a good source of permanently disconnected landlines, but not of wireless or VOIP numbers. As landline use decreases and mobile use skyrockets, this has become problematic for callers and calling agents trying to legally conduct business over the phone.

Large mobile and VOIP carriers were required to begin tracking permanent number disconnections beginning in July,2020, and smaller carriers were required to report permanent number disconnects in January 2021. The RND now tracks landlines, wireless numbers, and VOIP.

Companies who are not verifying numbers against the RND are at risk of violating the TCPA. The FCC does allow for Safe Harbor for companies who check a telephone number, receive a response that the number is callable, and an error is made.

• A Caller Agent is any third-party contractor that a Caller engages to query the RND on their behalf.

• No. Unlike state or national DNC lists, there is no RND list. The RND is queried with two pieces of information: the telephone number and a date. The date is either the date you received consent from the consumer, or the date that you are last reasonably sure the number belonged to the party you are attempting to reach.

      You will receive one of three responses:

• “Yes” –indicates the number HAS been permanently disconnected since the date provided and should not be called.
• “No” –indicates the number HAS NOT been permanently disconnected since the date provided and is callable.
• “No data” – this response could occur because consent was given PRIOR to the initial start date of July 2020, or because smaller carriers with less than 100k subscribers were not required to report permanent disconnects until January 2021.