Reassigned Numbers Database Overview
In November 2021, the Reassigned (Telephone) Numbers Database (RND), commissioned by the FCC, became available for production use. This database allows Callers and Caller Agents to upload data in a specific format to validate the status of a phone number (i.e., whether or not the number has been permanently disconnected after the date of consent provided by the Caller/Caller Agent).
Historically, there’s been a good source of permanently disconnected landlines, but not of wireless or VOIP numbers. As landline use decreases and mobile use skyrockets, this has become problematic for callers and calling agents trying to legally conduct business over the phone.
Large mobile and VOIP carriers were required to begin tracking permanent number disconnections beginning in July,2020, and smaller carriers were required to report permanent number disconnects in January 2021. The RND now tracks landlines, wireless numbers, and VOIP.
Companies who are not verifying numbers against the RND are at risk of violating the TCPA. The FCC does allow for Safe Harbor for companies who check a telephone number, receive a response that the number is callable, and an error is made.
Understand the Reassigned Numbers Database and How to Comply
Reassigned Number Database FAQs
- A Caller Agent is any third-party contractor that a Caller engages to query the RND on their behalf.
- No. Unlike state or national DNC lists, there is no RND list. The RND is queried with two pieces of information: the telephone number and a date. The date is either the date you received consent from the consumer, or the date that you are last reasonably sure the number belonged to the party you are attempting to reach.
You will receive one of three responses:
- “Yes” –indicates the number HAS been permanently disconnected since the date provided and should not be called.
- “No” –indicates the number HAS NOT been permanently disconnected since the date provided and is callable.
- “No data” – this response could occur because consent was given PRIOR to the initial start date of July 2020, or because smaller carriers with less than 100k subscribers were not required to report permanent disconnects until January 2021.
I need access to the Reassigned Numbers Database (RND)!
PossibleNOW Can Help You Comply With RND
DNCSolution provides fully integrated access to the RND database as an optional, value-added service, and PossibleNOW acts as a Caller Agent on our clients’ behalf. DNCSolution combined with the RND database ensures you maintain compliance with all federal regulations for calling landlines, wireless, and VOIP numbers.
Additionally, PossibleNOW provides a full suite of enhanced services, such as full audit histories, reporting, and data cleansing services, to go along with access to the RND. Customers who add our Mobile Scoring Solution will be able to scrub mobile numbers against a database that goes back to 2012, providing a much more robust verification method for numbers prior to the RND start date of July 27, 2020.