Will the registry stop all unwanted calls? Placing your number on the national registry will stop most telemarketing calls but will not stop all unwanted calls. For example, the national registry still allows unsolicited calls from the following types of institutions:
- Non profit organizations
- Political organizations
- Calls from a charitable organization
- Persons conducting surveys
- Business to business calls
- Bill collectors
- Companies within 31 days of submitting your number to a do not call list
The point of the national register is to stop unwanted calls from companies that sell goods. A nonprofit organization can make unsolicited calls.
These companies are generally exempt from the do not call lists, but they still have some regulations on how and when they can call. For example, debt collectors and a credit card company can only call during "reasonable" hours and, depending on the state, cannot call people who file for bankruptcy.
Established Business Relationship Exemption
The Do Not Call list also has exemptions for established business relationships. An established business relationship (EBR) is a pre-existing relationship between a company and an individual in which the individual inquires about a business's goods and services or has bought something from a company.
If an EBR exists, a company can call a consumer within three months of soliciting information and within 18 months of purchase. For example, if you bought something from a company within the past year and a half, then they can call you, even if your phone number is on the National Do Not Call Registry.
What About Robocalls?
The Do Not Call List does not cover robocalls. Robocalls are already illegal unless the call is purely for informational services, such as appointment confirmation, or the company has the consumer's permission to contact them that way. Otherwise, all companies must have a live person perform calls. If you receive a robocall, hang up immediately and report them to the FTC.
How About Charities?
The language of the federal Do Not Call list explicitly exempts charities. A charitable organization can solicit charitable contributions even if the call recipient is on the do not call list. There may still be state-specific regulations on how and when charitable organizations and nonprofit organizations can contact consumers.