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OVERVIEW
Compliance is Complicated – and Risky
As court decisions continue to reshape how the Telephone Consumer Protection Act (TCPA) is interpreted—particularly around what constitutes an automated telephone dialing system (ATDS)—businesses face growing challenges in maintaining compliance while still achieving their sales and growth goals.
TCPA and Telemarketing Sales Rule (TSR) matters are complex, costly, and resource-intensive to defend. Any organization that uses telephone, SMS, or fax communications faces potential exposure to class action litigation. That risk extends beyond a company’s own activities to include consumer outreach conducted on its behalf by third-party vendors. With statutory damages ranging from $500 to $1,500 per violation, even a single lawsuit can result in multimillion-dollar liability.
SPECIALIZATION
Litigation Support Services
Our Litigation Support Services help organizations identify compliance gaps, reduce regulatory exposure, and strengthen their position in the event of a TCPA-related lawsuit. Our team brings extensive experience in contact center operations, enabling technologies, and regulatory compliance.
Because we specialize in consumer protection laws and customer contact compliance, our clients gain confidence and clarity throughout the litigation preparation and defense process. As litigation support specialists embedded within a broader compliance and data management organization, we have access to tools, data, and insights not typically available through standalone litigation support providers.
We assess inbound and outbound consumer contact programs against proven best-practice models to evaluate overall compliance risk and support the strongest possible outcome. Our services span the full compliance lifecycle and include expert witness support, advanced data analysis, and consulting services tailored to each stage of your compliance journey.
SERVICES
FDCPA Case Listing Service
The FDCPA Case Listing Service provides ongoing insight into Fair Debt Collection Practices Act (FDCPA) litigation, enabling companies to track enforcement activity and trends, identify emerging risks, and stay aware of known TCPA litigators.
Each month, our team researches and compiles all TCPA and FDCPA cases filed nationally, leveraging the actual complaints to extract the most accurate and complete information.
The result is a more complete, intelligence-driven compliance framework across federal and state regulations, allowing organizations to proactively adjust their compliance strategies.