Careers

Careers

For more information about current job openings or careers with PossibleNOW, contact our Human Resources Department at joinus@possiblenow.com.

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  Sales Development Representative

  You will be responsible for identifying and qualifying mid-market to enterprise account sales opportunities. This is a business-to-business sales environment that requires positioning a technology and consulting solution to Marketing, IT and Compliance groups.

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  Technical Application Support Specialist

  The Technical Application Support Specialist will work on the Technical Operations Team alongside our systems engineers, database administrators, and in coordination with our professional services organization and customer service managers. 

Sales Development Representative

 

Description As a Sales Development Representative, you will be responsible for identifying and qualifying mid-market to enterprise account sales opportunities. This is a business-to-business sales environment that requires positioning a technology and consulting solution to Marketing, IT and Compliance groups. The role focuses on identifying business needs while also conducting information-gathering to help pre-qualify opportunities for the sales organization through phone, email and social contact. Responsibilities Using your prospecting and account penetration skills, you’ll work to achieve monthly, quarterly and yearly pipeline and forecast goals as well as other defined objectives Identify qualified sales opportunities in mid-market to large, enterprise accounts Interact with Marketing and IT business decision makers via phone, email and social channels Update lead and prospect activity in salesforce CRM to ensure effective lead management Partner with Account Executives to set qualified introductory meetings for the sales team Nurture early phase opportunities for future pipeline potential Exceed weekly, monthly, quarterly lead development quota Required Education Bachelor’s Degree or its equivalent. Desired Skills Positive and energetic phone skills and excellent listening and writing skills Self-motivated and able to thrive in a results-driven environment Team player, high energy, reliable Proficient with standard corporate productivity tools (email, voicemail, MS Office) Sales training and salesforce CRM experience a plus About PossibleNOW & CompliancePoint Since 2000, PossibleNOW has been the leader in consumer regulatory compliance and consent solutions and pioneered the concept of enterprise preference management. We help global brands engage with their customers by leveraging our technology, expertise and years of experience to help them listen, remember and respond to consumers. Our wholly-owned subsidiary, CompliancePoint, partners with companies in a variety of industries. Our agile business model enables us to quickly adapt to any changes in legislation, requirements, or industry trends. Plus, our vendor-neutral and customizable services fit any organization’s needs and budget. Compensation/Company Benefits We offer a competitive base salary with opportunity to earn commission, plus benefits package, including paid holidays, paid vacation, medical/dental insurance, and a 401(k) plan. To apply, please send your resume to: Phil Trapani ptrapani@possiblenow.com

 

Technical Application Support Specialist

 

PossibleNOW Inc, a global leader in Marketing Preference Management and Privacy Compliance, seeks a passionate, innovative thinking, and customer-centric Technical Application Support Specialist to join our energetic team. 

The Technical Application Support Specialist will work on the Technical Operations Team alongside our systems engineers, database administrators, and in coordination with our professional services organization and customer service managers.  This technical position will support, maintain, and assist with the onboarding and implementation of new customers, in a highly specialized web-based solution.

Core Technical Competencies:

A Technical Application Support Specialist needs to demonstrate IT competence around applications and systems, with a strong troubleshooting methodology.  Core technical areas of understanding include; Databases, SQL Server, IIS, PowerShell, and Windows Operating System Platform.

Additional capabilities that will help ensure success:

• Technical knowledge
• Business awareness
• Investigation and diagnostic skills
• Interest in process improvement
• Support tool knowledge such as:
  • CRM
  • Splunk
  • SCOM

Essential Functions and Duties:

• Assist customers in the implementation and configuration of the PossibleNOW Software Suite
• Accountable for the stability of Production and Non-Production environments
• Coordinate activities and processes required to deliver and manage IT services at agreed levels to business users and customers
• Efficiently triage and resolve customer issues
• Demonstrate good judgment by escalating issues to management when appropriate
• Provide timely follow-up and status updates to clients
• Communicate accurately, clearly, and effectively in writing, in person, and on the phone
• Proactively make suggestions to management to help reduce or eliminate recurring issues
• Work well with other members of the Application Support team
• Be available 24/7/365 to assist with resolving SEV 1 issues
• Be on a rotation to take after hour calls

Qualifications Required:

• Bachelor's Degree or equivalent experience
• Experience with technical troubleshooting via logical process and established methodologies
• Experience with driving projects and initiatives towards completion
• History working with or supporting SQL Server, IIS, PowerShell, and MS Dynamics
• Knowledge utilizing Splunk a plus
• Root cause analysis
• Excellent soft skills such as communication, negotiation, and conflict management/resolution
• Demonstrated skill in use of Microsoft Word, Excel, MS Project and PowerPoint to review and create required documentation, analysis, and presentations as needed

Work Conditions:

• Normal office environment.
• Must be able lift upwards of 40 pounds

To apply, please submit your resume to joinus@possiblenow.com or fax your resume to (678) 669-2162. Indicate that you are applying for the Technical Application Support Specialist position.