Careers

Description

PossibleNOW, Inc. is seeking a Customer Success Manager. The Customer Success Manager will often have to troubleshoot and resolve configuration problems during solution implementation and ongoing end-user support. The Customer Success Manager will also be the liaison between the Operations organization and other teams including Development, Product Management and Sales. The Customer Success Manager must have a deep technical understanding of our product and can communicate at both a business and technical level. You will be tasked with resolving all operational technical issues to assure complete customer confidence. Must be able to quickly establish strong, trusted relationships with customers and understand this as critical to success.

Responsibilities include but are not limited to

• Manage the PossibleNOW experience
• Manage the customer onboarding process
• Have direct contact with PossibleNOW VIPS on a monthly (weekly) basis
• Build trust between the brand and the customer
• Help map their process and goals

Required Education
Bachelor’s degree - MIS, Computer Science or related technical degree strongly preferred

Desired Skills

• Minimum 3 years technical experience in the software industry
• Experience maintaining outstanding external customer relationships
• Solid communication, listening and writing skills
• Able to work in a team environment with calm demeanor
• Ability to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts
• Excellent understanding of enterprise application environments
• Capable of working with people of varied technical and operations backgrounds
• Organized and reliable: able to work independently with little direction when necessary
• Self-starter with natural curiosity and technical agility
• A tech creative problem solver that can build relationships with customers

About PossibleNOW

Founded in 2000 and headquartered in Duluth, GA, PossibleNOW is a successful, growing, family oriented, and private held company that is the industry leader for direct marketing compliance, consent, and preference management solutions via our SaaS technology and professional services offering. PossibleNOW solutions serve many Fortune 500 companies and thousands of the largest direct marketers in the world. 

Compensation/Company Benefits

We offer a competitive base salary with opportunity to earn commission, plus benefits package, including paid holidays, paid vacation, medical/dental insurance, and a 401(k) plan.

To apply, please send your resume to: joinus@possiblenow.com

Description

PossibleNOW has identified enterprise privacy, consent, and preference management and our MyPreferences technology as an integral part of our overall growth strategy. We are seeking an Enterprise Account Executive who is excited about representing this product line to the most progressive marketers in the world and acquiring enterprise level accounts.

The Enterprise Account Executive’s primary focus will be the MyPreferences product offering , including sales of SaaS technology and Professional Services to support strategic implementations.

Responsibilities include but are not limited to

• New account acquisition within enterprise level accounts, existing clients, and potential partners
• Carrying out online demonstrations and in person meetings with new prospects and existing clients
• Pipeline management and accurate forecasting / reporting
• Quota attainment for named accounts on quarterly and annual basis Work with a cross functional team including business development, client success, and solution architects
• Trade show participation
• Travel requirement estimated at 25% per year

Required Education
Bachelor’s Degree or its equivalent is preferred.

Desired Skills

• Excellent verbal and written communication skills
• Delivery of engaging solution presentations
• Self-motivated and works well in a team environment - integrity and positive attitude
• 5+ Years experience selling into enterprise accounts
• Proven track record of success
• Experience managing a complex sale with multiple stake holders
• Experience selling Software as a Service (SaaS) technology to marketing executives a plus

About PossibleNOW

Founded in 2000 and headquartered in Duluth, GA, PossibleNOW is a successful, growing, family oriented, and private held company that is the industry leader for direct marketing compliance, consent, and preference management solutions via our SaaS technology and professional services offering. PossibleNOW solutions serve many Fortune 500 companies and thousands of the largest direct marketers in the world. 

Compensation/Company Benefits

We offer a competitive base salary with opportunity to earn commission, plus benefits package, including paid holidays, paid vacation, medical/dental insurance, and a 401(k) plan.

To apply, please send your resume to: Phil Trapani ptrapani@possiblenow.com

Description

As a Sales Development Representative, you will be responsible for identifying and qualifying mid-market to enterprise account sales opportunities. This is a business-to-business sales environment that requires positioning a technology and consulting solution to Marketing, IT and Compliance groups. The role focuses on identifying business needs while also conducting information-gathering to help pre-qualify opportunities for the sales organization through phone, email and social contact.

Responsibilities

• Using your prospecting and account penetration skills, you’ll work to achieve monthly, quarterly and yearly pipeline and forecast goals as well as other defined objectives
• Identify qualified sales opportunities in mid-market to large, enterprise accounts
• Interact with Marketing and IT business decision makers via phone, email and social channels
• Update lead and prospect activity in salesforce CRM to ensure effective lead management
• Partner with Account Executives to set qualified introductory meetings for the sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed weekly, monthly, quarterly lead development quota

Required Education
Bachelor’s Degree or its equivalent.

Desired Skills

• Positive and energetic phone skills and excellent listening and writing skills
• Self-motivated and able to thrive in a results-driven environment
• Team player, high energy, reliable
• Proficient with standard corporate productivity tools (email, voicemail, MS Office)
• Sales training and salesforce CRM experience a plus

About PossibleNOW & CompliancePoint

Since 2000, PossibleNOW has been the leader in consumer regulatory compliance and consent solutions and pioneered the concept of enterprise preference management. We help global brands engage with their customers by leveraging our technology, expertise and years of experience to help them listen, remember and respond to consumers. Our wholly-owned subsidiary, CompliancePoint, partners with companies in a variety of industries. Our agile business model enables us to quickly adapt to any changes in legislation, requirements, or industry trends. Plus, our vendor-neutral and customizable services fit any organization’s needs and budget.

Compensation/Company Benefits

We offer a competitive base salary with opportunity to earn commission, plus benefits package, including paid holidays, paid vacation, medical/dental insurance, and a 401(k) plan.

To apply, please send your resume to: Phil Trapani ptrapani@possiblenow.com