The customer preference, consent and privacy management landscape is constantly evolving - from new technology, to regulatory updates, and expanding customer awareness. It’s easy to feel overwhelmed with figuring out the best path forward for your organization, whether it’s creating a cohesive preference strategy, executing a detailed implementation plan, or improving your customer experience for better engagement. We can help evaluate your situation and make recommendations to enhance it based on years of consulting, implementation expertise and industry best-practices.
We leverage industry-standard best-practices based on research and direct industry experience to recommend and design the most effective solution for your organization and your customers.
Research shows that companies who engage their customers outperform and outpace those who do not – by as much as 4x income growth! Gain a competitive advantage with data insights, digital services and marketing campaign management.
Your charter is to orchestrate the customer journey, build trust & loyalty and retain customers. A key strategy for doing so is collecting and honoring your customers consent and preferences. But as you consider new marketing and customer service technology, multiple lines of business and the fact that your company conducts business in multiple countries, it’s hard to know where to begin. We can help you build a roadmap.
People are overwhelmed with irrelevant communications and are using technology to block unwanted messages. The better you know your customers, the more effectively you can communicate with them--and relevant communication translates into more loyal and engaged customers. Let our experts show you how preference and consent management supports a customer-centric organization.
We help you determine the return on investment and set the metrics to analyze the results of your preference and consent management programs. Analyzing, understanding and utilizing the preference and consent management data helps you make smarter and more informed business decisions.
What’s more important--the strategy or the implementation? The answer is both! Our project managers have broad experience across multiple industries implementing preference and consent management technology solutions. We create and manage a project plan that ensures successful and timely execution and provides a preference management solution that enables you to deliver relevant permission-based customer interactions and higher levels of customer engagement.
We ensure that you succeed by: