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Page 11 of 32

Delivering Superior CX with Consent & Preference Data Requires a Strategic Approach


Maximizing the customer experience by implementing an organization-wide consent & preference solution is a complex, transformational initiative. It must include a governance team made up of people across the organization and well-thought-out systems and processes. Done right, you will not only avoid reputation and litigation… Continue Reading

May 17, 2024


Companies Strive to Deliver CX That Customers Expect


Companies use all types of data such as contact, transaction, demographic, web, mobile, social, and consent & preference data to anticipate customer’s needs and provide data driven experiences. Every type of data except for consent & preference data provides companies insights that allow them to… Continue Reading

Digital checklist or Document Management System (DMS) concept. Businessman tick correct at checkbox sign for online approve and automated processes in file storage in digital cloud.


What is a Voice of the Customer Survey?


Traditionally, communication between customers and businesses was a one-way street. Businesses would tell customers about their products and services through outbound marketing, and the only feedback they’d get was through sales figures. After the advent of the digital age, this dynamic has shifted into more… Continue Reading

3 Tips to Encourage Consumer Sharing

December 10, 2020


How Voice of the Customer Tools Can Help Your Business


As a business owner, your most important responsibility is to provide a product or service that customers need, like, and want. If you are not living up to your customer’s expectations, they won’t return to spend money with your business. To survive, you need customers… Continue Reading

You Need Human Data to Truly Measure Customer Engagement


Call Labeling’s Latest Disruption: the Remote Conference Solution Call Back


Article by Numeracle When “Potential Spam” invites you to join a conference call… As many of us transition to work from home life, the need to shift meetings from in-person to virtual is one of the first tasks many organizations faced. The good news is… Continue Reading

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May 6, 2020


5 Ways B2B Marketers Can Strengthen Customer Ties In Uncertain Times


Article by Ernan RomanFeatured on CMO.com For many organizations, the coronavirus has altered the way people work—with the most obvious change, of course, coming in the form of closed offices and people working remotely. B2B firms are no exception. However, in these days of social… Continue Reading

5 Ways B2B Marketers Can Strengthen Customer Ties In Uncertain Times

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April 20, 2020


Maximize Your 2022 Marketing Efforts With Consent Management


Original Article: Retail IT Insights by Eric Tejeda, Marketing Director for PossibleNOW 2021 has been just as unpredictable as 2020, as a host of new issues are challenging retail marketers. Marketers will need to remain agile and responsive to challenges old and new while attempting… Continue Reading

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January 4, 2022


How Telemarketers Can Effectively Communicate with Customers and Maintain Compliance During a Pandemic


Original Article: Medical & Clinical Reviews by Paul Gipson, Director of Marketing Compliance Services for CompliancePoint, a subsidiary of PossibleNOW External communications are one of the most important elements in business operations today. However, many businesses were not prepared to face a global pandemic, and… Continue Reading

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October 9, 2020


PossibleNOW Offers Solution to Help Businesses Comply with Florida’s New Telemarketing Bill CS/SB 1120


Original Article: TD Ameritrade By Eric Tejeda PossibleNOW, a leading provider of customer consent, preference, and do-not-contact compliance technologies announced today a new product offering that solves for Florida’s new telemarketing bill, CS/SB 1120, that extends beyond certain limitations in the Telephone Consumer Protection Act… Continue Reading

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October 20, 2021


How Florida’s New TCPA Law May Impact Other States


Original Article: Call Center Times By Eric Tejeda In April 2021, the U.S. Supreme Court issued an opinion in a major case pertaining to Facebook that was viewed as favorable to the contact center industry and a blow to the TCPA. However, many states began reviewing… Continue Reading

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Page 11 of 32

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We could go on forever about the benefits of preference management, but sometimes it’s better to let our customers do the talking.

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