Consent Requirements for Medicare/Medicaid Sector

pnadmin, Webinars May 16, 2024

Summary The new CMS regulations introduce stricter compliance requirements for healthcare providers, focusing on improved patient care, transparency, and data security. Key changes include enhanced reporting standards, stricter penalties for non-compliance, and updated reimbursement models that prioritize value-based care. Providers must also implement advanced electronic… Continue Reading

CX Innovation – Execute Consent and Preference Management at Scale

pnadmin, Webinars September 7, 2021

Summary The webinar on CX innovation and consent and preference management highlights the growing need for businesses to build customer trust while complying with expanding privacy regulations. Key strategies include understanding customer preferences, aligning internal objectives, assessing competition, and developing a structured roadmap. Companies must… Continue Reading

What Gets You Into TCPA Hot Water

PossibleNOW, Webinars July 30, 2020

Summary The Telephone Consumer Protection Act (TCPA) has numerous components, but there are a few in particular that you should be most concerned about in today’s litigious environment. Join us as we walk through the areas of the TCPA that commonly get companies in trouble…. Continue Reading

Implementation of Consent and Preference Management

pnadmin, Whitepapers September 29, 2017

Prepare for Success The management of customer zero-party data, including customer consents and preferences, typically represents a “crossover” initiative — one that begins as a marketing project, gains traction through IT, and finds valuable application in customer service and support. Moreover, in its aim to… Continue Reading

How Should Consent & Preference Data Work with a Customer Data Platform

pnadmin, Videos April 3, 2024

Summary Companies often inquire about the differences between Customer Data Platforms (CDPs) and Consent and Preference Management Platforms (CPMPs) and how they work together. A CDP acts like an orchestra conductor, harmonizing first-party customer data from various systems to create a comprehensive view of each… Continue Reading

New Medicare Express Consent Requirements | CMS 2025 Final Rule

pnadmin, Videos June 27, 2024

Summary Hi, I’m with the government, and I’m here to help—if your idea of help means dealing with yet another regulation related to capturing express written consent. There are now over 80 countries and dozens of states with privacy laws. The latest CMS 2025 rule… Continue Reading

DNC Compliance: It Only Takes One Mistake

PossibleNOW, Videos March 13, 2024

Summary For businesses conducting outbound calling or texting campaigns, managing TCPA compliance is crucial to avoid significant financial penalties. Many companies’ Do Not Call (DNC) infrastructures are outdated, having been built 20 years ago. As technology and regulations evolve, it is essential to ensure that… Continue Reading

Difference Between Preferences & Consent

pnadmin, Videos January 23, 2024

Summary The difference between a preference and consent can be understood through a simple analogy. A preference is like asking a friend if they want to play baseball; it’s an opt-in or opt-out choice for specific topics, such as outdoor gardening or power tools, in… Continue Reading

SiriusXM: Stakeholder Alignment Ensures Success

pnadmin, Videos November 29, 2023

Summary Some of the challenges we faced involved getting alignment with various business units. I recommend bringing together departments like legal and marketing, which often have different opinions, to get them on the same page. This way, you can understand the regulatory requirements and the… Continue Reading

SiriusXM: Purpose-built Platform Is Flexible & Scalable

pnadmin, Videos November 29, 2023

Summary We chose a purpose-built preference management solution to handle the complexity of our business rules and support our customers effectively. As our rules have evolved, this solution has allowed us to add complexity and adapt to organizational changes in managing preferences. It was crucial… Continue Reading