All Posts
RSS Feed SignupSearch Results for Month: September 2024
-
Why Customer Preference Matters
pnadmin, Blog
How Innovators are Breaking Silos Do you really know your customers, what they want and don’t want? Do you know what they like and dislike? How about how they like to be contacted? Are you able to anticipate your customers’ needs to then satisfy them?… Continue Reading
-
What Is Vicarious Liability under the TCPA?
Razor Rank, Blog
Vicarious liability under the Telephone Consumer Protection Act (TCPA) refers to a situation where a company can be held legally responsible for the actions of a third party, such as a vendor or contractor, who engages in unlawful telemarketing on the company’s behalf. Even if… Continue Reading
-
How Do Consumers Report a Number to the FTC?
Razor Rank, Blog
Reporting a phone number to the Federal Trade Commission (FTC) is a straightforward process. Consumers can visit the FTC’s website and use their online complaint form to report unwanted calls. Alternatively, they can call the FTC’s toll-free number to file a complaint. Once the report… Continue Reading
-
What Are the Penalties for Calling a Phone Number on the Do Not Call List?
Razor Rank, Blog
Calling a phone number that is registered on the National Do Not Call (DNC) List can result in severe penalties for businesses, depending on the circumstances. The Federal Trade Commission (FTC) and Federal Communications Commission (FCC) enforce the regulations that govern the Do Not Call… Continue Reading
-
What Is the Difference Between a State and National Do Not Call List?
Razor Rank, Blog
The National Do Not Call (DNC) List, managed by the Federal Trade Commission (FTC), is a centralized registry designed to prevent consumers from receiving unwanted telemarketing calls. However, many states also maintain their own Do Not Call lists, which have additional rules and regulations that… Continue Reading
-
Does the Do Not Call List Always Work?
Razor Rank, Blog
The National Do Not Call (DNC) Registry was designed to protect consumers from unwanted telemarketing calls. While the list is effective at reducing the volume of unsolicited sales calls, it doesn’t stop all unwanted calls. Exemptions exist for certain types of calls, such as those… Continue Reading
-
Do Companies Need to Keep an Internal DNC List?
Razor Rank, Blog
Yes, companies are required to maintain an internal Do Not Call (DNC) list. Under the Telephone Consumer Protection Act (TCPA), businesses must keep a list of individuals who have requested not to receive further marketing communications, regardless of whether these numbers are also listed on… Continue Reading
-
Am I Legally Required to Let Consumers Know How to Opt Out of Receiving Marketing Communications?
Razor Rank, Blog
Yes, you are legally required to inform consumers of their right to opt out of receiving marketing communications. This applies to various channels, including phone calls, text messages, and emails. Failure to provide clear opt-out mechanisms can result in significant legal penalties under regulations such… Continue Reading
-
Can Business or Fax Numbers Be Added to the Do Not Call Registry?
Razor Rank, Blog
The quick answer to this question is no. The National Do Not Call Registry is designed for personal residential numbers, including cell phones. It does not cover business or fax numbers. This restriction is in place because the Do Not Call (DNC) rules focus on… Continue Reading
-
Is There a National DNC Safe Harbor?
Razor Rank, Blog
Yes, there is a national Do Not Call (DNC) safe harbor provision, but it comes with specific requirements. This safe harbor is designed to protect companies from potential legal liabilities under the Telemarketing Sales Rule (TSR) and the Telephone Consumer Protection Act (TCPA), provided they… Continue Reading
