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Yes, there are specific exemptions under the Telephone Consumer Protection Act (TCPA) for healthcare providers. These exemptions primarily apply to calls or text messages that are considered essential to patient care, that could be deemed marketing communications. However, healthcare providers must still comply with certain… Continue Reading

Yes, calls made under an Established Business Relationship (EBR) can be exempt from the National Do Not Call (DNC) Registry rules. This means that if you have a valid EBR with a customer, your organization may be permitted to make sales calls to that individual… Continue Reading

Reporting a phone number to the Federal Trade Commission (FTC) is a straightforward process. Consumers can visit the FTC’s website and use their online complaint form to report unwanted calls. Alternatively, they can call the FTC’s toll-free number to file a complaint. Once the report… Continue Reading

Vicarious liability under the Telephone Consumer Protection Act (TCPA) refers to a situation where a company can be held legally responsible for the actions of a third party, such as a vendor, contractor or franchise who engages in unlawful telemarketing on the company’s behalf. Even… Continue Reading

Businesses that call a phone number on the National Do Not Call (DNC) List without a valid exemption can face serious financial and legal consequences. The FTC’s Telemarketing Sales Rule (TSR) and the Telephone Consumer Protection Act (TCPA) set strict rules for telemarketing outreach, and… Continue Reading

Checking the National Do Not Call Registry is an essential step before launching a telemarketing campaign—but it’s typically not the only list a business needs to check. Several states maintain separate Do Not Call lists, and every business must also honor consumers who ask the… Continue Reading

The National Do Not Call (DNC) Registry was designed to protect consumers from unwanted telemarketing calls. While the list is effective at reducing the volume of unsolicited sales calls, it doesn’t stop all unwanted calls. Exemptions exist for certain types of calls, such as those… Continue Reading

Yes, companies are required to maintain an internal Do Not Call (DNC) list. Under the Telephone Consumer Protection Act (TCPA), businesses must keep a list of individuals who have requested not to receive further marketing communications, regardless of whether these numbers are also listed on… Continue Reading

Yes. Federal law requires businesses to give consumers a clear way to opt out of marketing communications, but the specific rules depend on the channel. The Telephone Consumer Protection Act (TCPA) and the FTC’s Telemarketing Sales Rule (TSR) set strict requirements for calls and texts,… Continue Reading

Yes, there is a national Do Not Call (DNC) safe harbor provision, but it comes with specific requirements. This safe harbor is designed to protect companies from potential legal liabilities under the Telemarketing Sales Rule (TSR) and the Telephone Consumer Protection Act (TCPA), provided they… Continue Reading