Direct Marketing Regulatory Environment in 2023 Webinar

Type: Webinars
Topic: Do Not Call Solution

Summary

The webinar began with a comprehensive overview of telemarketing compliance trends at the federal level. TCPA lawsuits have declined notably since the Supreme Court’s narrowing of the “autodialer” definition, but litigation remains active, especially regarding improper consent practices. The FTC’s Do Not Call Data Book highlighted robocalls—particularly those related to scams, warranties, prescriptions, and debt—as top consumer complaint drivers. Enforcement actions in 2022 targeted companies like Earth Access and Redwood Scientific for violations such as mass robocalls without valid consent, and questionable lead-generation practices involving obscure consent disclosures. Regulatory updates included increased penalties for telemarketing violations, new rules governing ringless voicemails, and proposed changes that could apply telemarketing restrictions to B2B calls. Key takeaways emphasized clear and conspicuous consent, especially when partnering with third-party lead generators, and the growing scrutiny on opt-in disclosures using hyperlinks to list thousands of “marketing partners.”

The webinar also addressed state-level developments, where many states are crafting their own “mini-TCPA” laws in response to perceived gaps left by federal rulings. States like Florida, Oklahoma, Washington, and New York have introduced stricter telemarketing rules, such as shortened calling windows, limits on call attempts, and expanded disclosure requirements. A critical trend includes states incorporating presumptive residency rules—where a caller must treat an area code as in-state unless they have strong evidence otherwise. Private rights of action, texting regulation, and the inclusion of business numbers on DNC lists are gaining traction. The session wrapped with practical compliance advice, focusing on the FTC’s Safe Harbor provision, monitoring vendor behavior, conducting data audits, and maintaining updated documentation and training. The hosts also warned of an uptick in “professional plaintiffs” exploiting telemarketing laws and shared case studies illustrating both the legal and financial risks of non-compliance.

About PossibleNOW

PossibleNOW is the pioneer and leader in customer consent, preference, and regulatory compliance solutions. We leverage our MyPreferences technology, processes, and services to enable relevant, trusted, and compliant customer interactions. Our platform empowers the collection, centralization, and distribution of customer communication consent and preferences across the
enterprise. DNCSolution addresses Do Not Contact regulations such as TCPA, CAN-SPAM and CASL, allowing companies to adhere to DNC requirements, backed by our 100% compliance guarantee.

PossibleNOW’s strategic consultants take a holistic approach, leveraging years of experience when creating strategic roadmaps, planning technology deployments, and designing customer interfaces. PossibleNOW is purpose-built to help large, complex organizations improve customer experiences and loyalty while mitigating compliance risk.

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