How to Track Consent Alongside DNC Requests

Type: Blog
Topic: Do Not Call Solution

Tracking consent and Do Not Contact (DNC) requests in separate systems increases the risk of compliance failures, especially under regulations like the Telephone Consumer Protection Act (TCPA) and the FTC’s Telemarketing Sales Rule (TSR). These laws require that businesses both honor opt-outs and maintain verifiable records of consent, yet many organizations treat these as disconnected processes. That separation can result in duplicate outreach, delayed suppression, or violations that lead to fines and legal action.

To meet compliance standards and avoid these risks, organizations must treat consent and DNC tracking as two sides of the same process.

Key steps to track consent alongside Do Not Contact requests:

• Capture consent with full context, including channel, timestamp, and source
• Maintain a unified system that links consent and DNC suppression status
• Update suppression lists in real time when consent is revoked
• Monitor state, federal, and internal DNC lists in parallel with consent tracking
• Audit data regularly and document changes across all systems and vendors

In the following sections, you’ll find information on:

What Consent Means Under the TCPA

Under the TCPA, businesses must obtain prior express consent before sending texts or making autodialed or prerecorded voice calls. For marketing calls to wireless numbers, that consent must be express written consent. Importantly, consent must be clear, specific, and tied to a particular communication method or campaign. It must also be documented.

For example, if a consumer opts in through a website form, that consent record should include the form language, the date and time, and the IP address or device used. If the consent was obtained over the phone, a recording or transcript of the call is necessary. Without this level of detail, a business may struggle to defend itself if the consumer later claims they did not agree to be contacted.

Managing Do Not Contact Requests Under the TSR

The FTC’s Telemarketing Sales Rule requires that businesses not contact numbers listed on the National Do Not Call Registry unless a specific exemption applies. In addition, companies must maintain an internal DNC list of consumers who request not to be called, and honor those requests as soon as possible not to exceed 10 business days.

Check for valid written permission or an established business relationship (and confirm no entity-specific DNC) before calling a number on the national or state DNC list.

How to Track and Link Consent and DNC Status Across Systems

If your consent records live in a CRM, your DNC list is managed by your call center, and your marketing team uses a separate platform for campaigns, the risk of inconsistency is high. A fragmented system increases the chance that someone who revoked consent or opted out will still be contacted.

To avoid this, businesses should maintain a centralized repository that connects consent records with suppression status. When a consumer opts out or revokes consent, that action should immediately trigger an update across all platforms, including email marketing tools, outbound call systems, and any vendor-facing databases.

What to Do When Consent Is Revoked or DNC Status Changes

When a consumer revokes consent, the update must be processed without delay. This is especially important under the FCC’s new consent rules, which took effect earlier in 2025 and require that businesses accept revocations in any reasonable manner and act on them as soon as possible not to exceed 10 business days.

Treat text opt outs as call opt outs and vice versa.. For example, if a consumer replies “stop” to a text, their phone number should be suppressed from calls as well. If your suppression system only responds to keyword matches or is not integrated with consent data, gaps are inevitable.

Tools and Practices That Help Prevent Compliance Failures

Organizations that successfully track consent alongside DNC requests rely on purpose-built technology, real-time automation, and structured internal processes. Training and documentation are critical, but so is the ability to synchronize data across systems and vendors.

PossibleNOW’s MyPreferences platform helps businesses manage detailed consent records that can be tied to specific contact elements, such as email addresses or phone numbers. It allows for real-time updates and integrates with existing CRM and marketing platforms to maintain consistency.

To meet the regulatory requirements for opt-out handling, DNCSolution® provides access to federal, state, and internal DNC registries, along with scrubbing and suppression tools that help reduce risk. Our Do Not Call solution also supports wireless number identification and vendor management.

For companies navigating TCPA obligations, PossibleNOW offers dedicated TCPA compliance services designed to support defensible consent strategies and real-time response protocols.

Bringing consent and suppression into a single system is the most effective way to minimize compliance risk while improving customer trust. If your organization is still managing these critical elements in silos, now is the time to close that gap. Contact PossibleNOW to learn how we can help.

About PossibleNOW

PossibleNOW is the pioneer and leader in customer consent, preference, and regulatory compliance solutions. We leverage our MyPreferences technology, processes, and services to enable relevant, trusted, and compliant customer interactions. Our platform empowers the collection, centralization, and distribution of customer communication consent and preferences across the
enterprise. DNCSolution addresses Do Not Contact regulations such as TCPA, CAN-SPAM and CASL, allowing companies to adhere to DNC requirements, backed by our 100% compliance guarantee.

PossibleNOW’s strategic consultants take a holistic approach, leveraging years of experience when creating strategic roadmaps, planning technology deployments, and designing customer interfaces. PossibleNOW is purpose-built to help large, complex organizations improve customer experiences and loyalty while mitigating compliance risk.