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Consumers today are targeted across channels, including phone, text, email, and beyond. To protect privacy and prevent unwanted outreach, laws like the TCPA, TSR, CAN-SPAM, and GDPR give individuals specific rights that businesses must follow. These rights define when, how, and if a company can… Continue Reading

The National Do Not Call Registry was created by the Federal Trade Commission (FTC) to give consumers a way to opt out of unsolicited telemarketing calls. For businesses that rely on outbound calls to drive leads or follow up with prospects, checking numbers against the… Continue Reading

In today’s regulatory environment, a Do Not Contact (DNC) strategy can’t be limited to compliance alone. With fines reaching millions of dollars and evolving regulatory requirements and scrutiny,  [TJ1] organizations must rethink how they manage customer communications. But beyond the risk, there’s a greater opportunity—transforming compliance… Continue Reading

If your organization relies on outbound communication—calls, texts, emails—managing Do Not Contact (DNC) lists is non-negotiable. The risk of failing to comply with the Telephone Consumer Protection Act (TCPA), the FTC’s Telemarketing Sales Rule (TSR), and state-specific laws can lead to hefty fines, lawsuits, and… Continue Reading

Managing Do Not Contact (DNC) lists can be a challenging task for any organization, but the complexity increases for large, multi-division enterprises. With thousands of customer records, siloed systems, and overlapping outreach efforts, these organizations face a high-stakes compliance environment where the risks are substantial…. Continue Reading

Yes, businesses can still use cold calling, but only within strict regulatory boundaries. The Telephone Consumer Protection Act (TCPA) and Telemarketing Sales Rule (TSR) place strict limits on who you can contact, how, and when. Violations can result in fines as high as $50,120 per… Continue Reading

Managing Do Not Contact (DNC) compliance across multiple channels like voice, SMS, email, and direct mail is challenging for large organizations. Each channel is governed by different regulations and often managed by separate teams or platforms. Without clear coordination, it’s easy for opt-outs to be… Continue Reading

Handling customer opt-outs efficiently is both a regulatory requirement and a critical aspect of maintaining customer trust. Organizations that fail to process opt-outs properly not only risk fines under the Telephone Consumer Protection Act (TCPA) and the FTC’s Telemarketing Sales Rule (TSR), but also jeopardize… Continue Reading

If your organization relies on outbound calls, texts, or marketing campaigns, Do Not Call (DNC) compliance isn’t optional—it’s a legal necessity. But as regulations evolve and the stakes grow higher, many companies face a critical question: Is investing in automated DNC compliance worth it? For… Continue Reading

Reducing Do Not Call (DNC) complaints starts with honoring customer preferences and following strict compliance procedures. Most complaints happen when businesses contact people who never consented to be called—or who previously asked not to be contacted again. The most effective ways to reduce DNC complaints… Continue Reading