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INTEGRATED
DNCSolution for Salesforce and Heroku: Integrated Regulatory Compliance
With DNCSolution for Salesforce, deliver consistent DNC and TCPA enforcement through a single source of compliance that governs every outreach across Salesforce and Heroku. Your apps, campaigns, workflows, data pipelines, and agent consoles all operate under the same rules — eliminating gaps and guaranteeing provable compliance across every interaction.
COMPLIANCE ENGINE
A Single Compliance Engine. Every Salesforce Cloud.
Heroku AppLink uses a single connection pattern across Salesforce Core CRM , Marketing Cloud, Data 360, and Agentforce to deliver consistent, real-time compliance across your organization.
Instantly verify contact eligibility with automated built in checks against Federal, State, and Internal Do Not Contact lists, Wireless Lists, EBRs, the FCC’s Reassigned Numbers Database and known TCPA litigators at the moment of action, so every call, SMS or email is evaluated before it is sent.
- Data Cloud & Marketing
Enriches customer profiles with compliance intelligence. - Agentforce, MuleSoft, and Heroku
Ensures compliance is enforced by design across flows, outreach, and apps. - Sales & Service in Slack
Prevents risky outreach at the conversation and workflow level.
RULE ENFORCEMENT
Enforcement of Federal & State Rules Integrated into Your Workflows
DNCSolution provides seamless integration between Salesforce and your telephone system, allowing users to initiate calls directly from Salesforce after verifying their callable status to ensure Do Not Call, TCPA (Telephone Consumer Protection Act) and TSR (Telephone Sales Rule) compliance.
Complex regulations are enforced automatically, eliminating manual intervention and risk of noncompliance:
- Does the phone number have a DNC flag?
- Is it from a state where today is an observed holiday?
- Is it from a state that is in a current state of emergency?
- Is it restricted from being called during certain hours of the day?
- Has the number changed hands (RND)?
- Are you calling a known litigator?
FEATURE SET
DNCSolution for Salesforce: A Full Compliance Feature Set
DNCSolution provides Salesforce users with full compliance capabilities purpose-built to streamline outreach, ensure regulatory compliance, and improve customer experience.
- Comprehensive Compliance Tracking
Every phone & email tied to a lead, contact, or account is automatically validated for:- Federal, State, and Internal DNC lists
- Established Business Relationship exemptions
- Internal DNC management
- Wireless numbers
- Reassigned Numbers Database
- Known litigator identification
- Time-of-day calling restrictions (by area code)
- State-specific rules enforcement
- Automatic call attempt limits
- Safe Harbor Protection
Protect your organization from accidental violations and preserve safe harbor status by scrubbing against the Reassigned Numbers Database. - Value-based Reporting
- Call activity dashboards by rep
- Volume analytics by date range
- Disposition history and trends
- Full outbound metadata and audit trails
- DNC, RND, & professional litigator risk avoided
- Existing Business Relationship revenue potential
- Lead List Management
Empower reps with curated lead lists that prioritize safe, effective outreach. - Spam Flag Mitigation
Prevent “SPAM Likely” labels with advanced technology designed to protect your caller ID reputation. - Click-to-Call Functionality
By integrating with your existing cloud-based dialer, calls can be placed directly within Salesforce with a single click. Reps can use their own mobile phones while keeping every interaction logged and compliant. - Two-step Call Connection:
By integrating with your existing cloud-based dialer, a call can be placed to the agent's phone number. After the agent answers, the system automatically dials the target number. Agents can also make manual calls through the interface and choose whether to associate the call with a Salesforce record.
LITIGATOR LIST
PossibleNOW’s Known Litigator List
The known Litigator List from PossibleNOW is a compliance safeguard against professional litigators that actively work to entrap businesses, and it integrates seamlessly into Salesforce. By living inside the Salesforce Trust Boundary on Heroku, the Litigator List works in real time across clouds (e.g. CRM, AI, Marketing, Service), apps, and workflows. Litigator List reduces compliance risk at every touchpoint.
The Value
- Marketers: Build segments with litigators already suppressed.
- Developers & Admins: Integrate once and it runs everywhere Salesforce connects.
- Sales & Service: Run compliance checks invisibly in the background.
RND
Reassigned Numbers Database
The Reassigned Numbers Database (RND) is one of the most important—and most overlooked—components of TCPA compliance. As mobile and VOIP usage surged, the lack of reliable data on permanently disconnected numbers created major legal risk for callers. Today the RND tracks over 554 million disconnected numbers and is growing by nearly 9 million each month.
Companies that fail to scrub reassigned numbers before calling face heightened exposure to TCPA violations. DNCSolution for Salesforce integrates RND compliance automatically, giving organizations confidence in outbound calling and safe harbor reassurance.
Value-Based Reporting
- DNC/RND Risk
- Litigator Risk
- EBR ROI
RISK AVOIDED
DNC & RND Risk Avoided
DNCSolution reporting calculates the risk companies avoid by scrubbing Do Not Call and Reassigned Numbers out of their calling campaigns. TCPA fines multiple rapidly and put companies at risk.
LITIGATOR RISK
Professional Litigator Risk Avoided
PossibleNOW calculates the risk companies avoid by scrubbing Professional Litigators out of their calling campaigns. These known litigators actively work to entrap businesses.
EBR
Existing Business Relationship ROI
DNCSolution calculates growth potential by leveraging TCPA exemptions for existing customers and those making inquiries. Existing Business Relationships help you maximize your marketing universe.
