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A multi-tiered retailer saves $9.2M a year through digital adoption
Federal and state Do Not Call registries, scrubbing cadence, and exemptions. The operational core of any outbound calling program.
A recap of 2024 telemarketing regulation, from the vacated one-to-one consent rule to the FCC's revocation of consent rule, and what to expect in 2025.
If your call center contacts US consumers, US telemarketing laws apply wherever you're based. What offshore call centers need to know about TCPA and DNC.
Just one. A single TCPA violation, like calling a DNC-listed number or texting without consent, can bring a lawsuit, with fines of up to $1,500 per violation.
Businesses that telemarket to US consumers need a SAN to access the National DNC Registry. How to register with the FTC, pay fees and renew each year.
TCPA litigators and professional plaintiffs bait businesses into violations to force settlements. Common tactics to watch for and safeguards that limit exposure.
No. The TCPA applies to businesses of every size that call, text or fax consumers. What small companies must do on consent and DNC rules, and what violations can cost.
Not every telemarketer needs a Subscription Account Number, but most do. Who needs a SAN to access the National DNC Registry and common misconceptions.
Only if you call nationwide. A Subscription Account Number grants National DNC Registry access for the area codes you plan to call, which helps control compliance costs.
Avoiding a TCPA lawsuit comes down to consent, honoring the Do Not Call Registry, clear opt-outs and solid records. The key steps to follow.
New FCC rules make it easier for consumers to revoke consent to automated calls and texts. Experts from PossibleNOW and Drips explain what changes and how to adapt.
Package delivery notifications can be exempt from the TCPA if they are strictly about delivery status and non-promotional. What qualifies and what doesn't.
Utility messages about outages, safety or service updates may be TCPA-exempt if they're purely informational. Where the line falls for utility companies.