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A multi-tiered retailer saves $9.2M a year through digital adoption
Federal and state Do Not Call registries, scrubbing cadence, and exemptions. The operational core of any outbound calling program.
TCPA lawsuits over calling-time violations are increasing. Why quiet-hours claims are easy to bring and how to enforce time-zone rules reliably.
When a number is reassigned, prior consent no longer applies. The TCPA risks marketers face when calling or texting reassigned numbers, even unknowingly.
B2B telemarketing calls generally follow the same federal and state consent rules as consumer calls. The key requirements, common risks and how to stay defensible.
The FCC offers a limited safe harbor for calls to numbers recently ported from wireline to wireless. How it works and the conditions for qualifying.
Yes, but qualifying is strict. The TCPA safe harbor for calls to reassigned numbers depends on querying the FCC's Reassigned Numbers Database within 30 days of the call.
TCPA litigators go after companies with weak compliance. The businesses and practices most at risk, from high call volume to ignored opt-outs.
How serial TCPA plaintiffs find and build claims, why they target certain callers, and the compliance practices that make a company a harder target.
An overview of Canada's Anti-Spam Legislation: who it applies to, how express and implied consent work, and what compliant messages must include.
A 10-point TCPA checklist covering agent training, calling hours, DNC scrubbing, consent, revocations, abandonment rates, and vendor oversight.
An overview of the Telephone Consumer Protection Act: what it covers, the consent it requires for calls and texts, and the penalties for violations.
A summary of the FCC's consent revocation rules: how consumers can revoke, how quickly requests must be honored, and what changes for callers.
Where the line falls between informational and promotional calls and texts, why it matters for TCPA consent, and how to classify your messages.