Call Blocking & Labeling | PossibleNOW Webinar with Numeracle

Summary

The rise of call blocking and labeling technologies, spurred by industry and regulatory efforts to combat illegal robocalls, has inadvertently impacted legal businesses. Calls from legitimate companies are sometimes misclassified as "Scam," "Spam," or "Fraud," leading to declining contact rates, degraded customer experiences, and reduced revenue. This issue underscores the importance of understanding and adapting to evolving call delivery challenges.

"Call labeling and blocking are now part of the customer experience and the compliance story. Protect calling identity, monitor reputation signals, and ensure outreach is backed by clean data and defensible practices."

Key Agenda Topics

Industry Perspective & Progress

1. New Anti-Robocalling Legislation Examining how recent laws impact telecommunication practices and compliance.
2. FCC Call Blocking Initiatives Insights into Federal Communications Commission measures aimed at reducing robocalls while ensuring legitimate communications are not unfairly disrupted.
3. STIR/SHAKEN Considerations Overview of the caller ID authentication framework and its role in building trust in call delivery systems.

Call Delivery Best Practices

1. The Impact of Call Labeling on Contact Rates Understanding how inaccurate or negative call labels affect the ability to reach customers and maintain trust.
2. Dialing Practices and Consumer Perception Adapting dialing strategies to align with consumer expectations and minimize mislabeling risks.
3. Strategies to Improve Call Delivery Practical solutions to ensure accurate call classification and optimize call completion rates.

Presenters

• Rebekah Johnson Founder & CEO, Numeracle An expert in regulatory and technological solutions to improve call reputation management.
• Molly Weis Director, Marketing & Communications, Numeracle Skilled in consumer outreach and education on call delivery best practices.
• Phil Trapani Director, Sales Development & Enterprise Accounts, PossibleNOW Focused on enterprise strategies to enhance communication delivery and customer trust.