Reduce Printing & Mailing Expenses
Our client generates a tremendous amount of paper mailings – explanations of benefits, policy details, claims, and mountains of other paperwork. Some are prompted annually, some quarterly, some by doctor visit or individual claim, but each customer receives dozens of packets of paper each year.
Legally, customers must receive notices, so every customer is opted in by default.
Print suppression and digital adoption were the #1 internal company initiative for cost savings.
Insurer Overview: Our client is one of the largest health insurance providers in the country. They have a presence in two thirds of the United States and serve over 100 million members.