{"id":6968,"date":"2025-01-23T20:48:50","date_gmt":"2025-01-23T20:48:50","guid":{"rendered":"https:\/\/www.possiblenow.com\/resources\/?p=6968"},"modified":"2025-04-18T19:05:55","modified_gmt":"2025-04-18T19:05:55","slug":"are-there-tcpa-exemptions-for-utilities","status":"publish","type":"post","link":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/","title":{"rendered":"Are There TCPA Exemptions for Utilities?"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1254\" height=\"705\" src=\"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/iStock-2174080781-edited.jpg\" alt=\"Solar farm and wind turbine on green fields with beautiful sunset\" class=\"wp-image-6971\" srcset=\"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/iStock-2174080781-edited.jpg 1254w, https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/iStock-2174080781-edited-300x169.jpg 300w, https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/iStock-2174080781-edited-1024x576.jpg 1024w, https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/iStock-2174080781-edited-768x432.jpg 768w\" sizes=\"auto, (max-width: 1254px) 100vw, 1254px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">While utility companies are generally subject to regulations under The Telephone Consumer Protection Act (TCPA) for how they can communicate with consumers through phone calls and text messages, they may qualify for specific exemptions. Utility-related messages are exempt if they are strictly informational and non-promotional. For example, communications about outages, safety issues, or service updates often fall within TCPA exemptions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To navigate TCPA rules while maintaining effective communication with customers, utility companies can leverage PossibleNOW\u2019s <a href=\"https:\/\/www.possiblenow.com\/products\/dncsolution\/\">Do Not Call solution<\/a>. This platform helps utilities manage consent and keep their messages within legal boundaries, minimizing risks and protecting customer trust.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-group alignfull has-text-color has-background\" style=\"color:#000000;background-color:#ffffff\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center has-text-color wp-block-paragraph\" style=\"color:#275b81;font-size:23px\"><strong>Speak With an Expert<\/strong> <strong>Today<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-b07f0535 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-25 has-custom-font-size is-style-fill has-medium-font-size\"><a class=\"wp-block-button__link has-background has-text-align-center wp-element-button\" href=\"https:\/\/site.possiblenow.com\/dnc-mitigate-tcpa-risk\" style=\"background-color:#d86618\"><strong>Contact Us<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Types of Messages Utilities Can Send Without Violating TCPA Rules<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The TCPA allows certain types of utility communications to bypass restrictions if they meet specific criteria:<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\">\n<li><strong>Emergency Notifications<\/strong>: Alerts about outages, natural disasters, or other urgent safety issues.<\/li>\n\n\n\n<li><strong>Service Updates<\/strong>: Notifications about scheduled maintenance, service restorations, or potential disruptions.<\/li>\n\n\n\n<li><strong>Customer-Initiated Communications<\/strong>: Responses to customer inquiries or actions that indicate consent.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Messages must be strictly informational and not include promotional content or marketing language.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Examples of TCPA-Exempt Utility Messages<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Compliant Messages:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cPower outage reported in your area. Service will be restored by 6 PM.\u201d<\/li>\n\n\n\n<li>\u201cYour gas line inspection is scheduled for Monday at 10 AM. Please confirm your availability.\u201d<\/li>\n\n\n\n<li>\u201cSevere weather warning: Please check your utilities for disruptions.\u201d<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Non-Compliant Messages:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cUpgrade to our premium plan and enjoy more benefits during outages!\u201d<\/li>\n\n\n\n<li>\u201cSign up for auto-pay and get a $5 discount on your next bill.\u201d<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Penalties for TCPA Non-Compliance<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Non-compliance with TCPA regulations can result in steep financial penalties. Each violation incurs fines ranging from $500 to $1,500, depending on whether the breach is deemed willful. Class-action lawsuits can amplify these costs, often resulting in millions of dollars in settlements or judgments. For example, a utility company that sends promotional texts disguised as service updates could face severe legal and financial consequences.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Beyond monetary penalties, non-compliance can damage customer trust and reputation, making adherence to TCPA rules a critical priority.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Stay TCPA-Compliant in the Utility Sector<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"876\" height=\"354\" src=\"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/How-to-Stay-TCPA-Compliant-in-the-Utility-Sector-visual-selection.png\" alt=\"How to Stay TCPA-Compliant in the Utility Sector - visual selection\" class=\"wp-image-7347\" srcset=\"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/How-to-Stay-TCPA-Compliant-in-the-Utility-Sector-visual-selection.png 876w, https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/How-to-Stay-TCPA-Compliant-in-the-Utility-Sector-visual-selection-300x121.png 300w, https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/How-to-Stay-TCPA-Compliant-in-the-Utility-Sector-visual-selection-768x310.png 768w\" sizes=\"auto, (max-width: 876px) 100vw, 876px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Staying compliant with TCPA rules requires strategic planning and reliable tools. Here\u2019s how utility companies can align their practices with regulations:<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\">\n<li><strong>Obtain Clear Consent<\/strong>: Use clear language to secure explicit customer consent for communications.<\/li>\n\n\n\n<li><strong>Regularly Review Practices<\/strong>: Conduct ongoing reviews of messaging content to ensure compliance.<\/li>\n\n\n\n<li><strong>Leverage Compliance Tools<\/strong>: Implement PossibleNOW\u2019s <strong>DNCSolution\u00ae<\/strong> to manage customer preferences, automate compliance checks, and maintain detailed records.<\/li>\n\n\n\n<li><strong>Train Staff<\/strong>: Equip teams with the knowledge to differentiate between exempt and non-exempt communications.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">With the right tools and practices, utilities can maintain compliance while keeping customers informed and satisfied. PossibleNOW\u2019s solutions offer a comprehensive framework to help utility companies manage their communications effectively while minimizing risk.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-group alignfull has-text-color has-background\" style=\"color:#000000;background-color:#ffffff\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center has-text-color wp-block-paragraph\" style=\"color:#275b81;font-size:23px\"><strong>Request a Demo Today<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-b07f0535 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-25 has-custom-font-size is-style-fill has-medium-font-size\"><a class=\"wp-block-button__link has-background has-text-align-center wp-element-button\" href=\"https:\/\/site.possiblenow.com\/request-a-demo\" style=\"background-color:#d86618\"><strong>Contact Us<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">About PossibleNOW<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">PossibleNOW is the pioneer and leader in <a href=\"https:\/\/www.possiblenow.com\/products\/mypreferences\/consent-management\/\">customer consent<\/a>, <a href=\"https:\/\/www.possiblenow.com\/products\/mypreferences\/preference-management\/\">preference<\/a>, and regulatory compliance solutions. We leverage our <a href=\"https:\/\/www.possiblenow.com\/products\/mypreferences\/\">MyPreferences technology<\/a>, processes, and services to enable relevant, trusted, and compliant customer interactions. Our platform empowers the collection, centralization, and distribution of customer communication consent and preferences across the<br>enterprise. <a href=\"https:\/\/www.possiblenow.com\/products\/dncsolution\/\">DNCSolution<\/a> addresses Do Not Contact regulations such as <a href=\"https:\/\/www.possiblenow.com\/products\/dncsolution\/tcpa\/\">TCPA<\/a>, CAN-SPAM and CASL, allowing companies to adhere to DNC requirements, backed by our 100% compliance guarantee. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PossibleNOW\u2019s strategic consultants take a holistic approach, leveraging years of experience when creating strategic roadmaps, planning technology deployments, and designing customer interfaces. PossibleNOW is purpose-built to help large, complex organizations improve customer experiences and loyalty while mitigating compliance risk.<\/p>\n\n\n<div class=\"wp-block-post-author\"><div class=\"wp-block-post-author__avatar\"><img alt='' src='https:\/\/secure.gravatar.com\/avatar\/3ac3ab6d649088f91adcbc55d77aa5314b6c5a93250b5ae5e0c50bad803eb440?s=48&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/3ac3ab6d649088f91adcbc55d77aa5314b6c5a93250b5ae5e0c50bad803eb440?s=96&#038;d=mm&#038;r=g 2x' class='avatar avatar-48 photo' height='48' width='48' \/><\/div><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__byline\">This post was reviewed by an expert from <a href=\"https:\/\/www.possiblenow.com\/about-us\/\">PossibleNow<\/a><\/p><p class=\"wp-block-post-author__name\">PossibleNOW<\/p><\/div><\/div>\n\n\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Are There TCPA Exemptions for Utilities?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"While utility companies are generally subject to regulations under The Telephone Consumer Protection Act (TCPA) for how they can communicate with consumers through phone calls and text messages, they may qualify for specific exemptions. Utility-related messages are exempt if they are strictly informational and non-promotional. For example, communications about outages, safety issues, or service updates often fall within TCPA exemptions.\"}}]}<\/script>\n","protected":false},"excerpt":{"rendered":"<p>While utility companies are generally subject to regulations under The Telephone Consumer Protection Act (TCPA) for how they can communicate with consumers through phone calls and text messages, they may qualify for specific exemptions. Utility-related messages are exempt if they are strictly informational and non-promotional&#8230;. <strong>Continue Reading<\/strong><\/p>\n","protected":false},"author":6,"featured_media":6971,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","footnotes":""},"categories":[1377],"tags":[],"topic":[1389],"class_list":["post-6968","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","topic-do-not-call-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Are There TCPA Exemptions for Utilities? | PossibleNOW<\/title>\r\n<meta name=\"description\" content=\"Learn if utility messages are TCPA-exempt. Avoid penalties with compliant communications. Discover PossibleNOW\u2019s Do Not Call solution for utilities.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Are There TCPA Exemptions for Utilities? | PossibleNOW\" \/>\r\n<meta property=\"og:description\" content=\"Learn if utility messages are TCPA-exempt. Avoid penalties with compliant communications. Discover PossibleNOW\u2019s Do Not Call solution for utilities.\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/\" \/>\r\n<meta property=\"og:site_name\" content=\"PossibleNOW\" \/>\r\n<meta property=\"article:published_time\" content=\"2025-01-23T20:48:50+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2025-04-18T19:05:55+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/iStock-2174080781-edited.jpg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"1254\" \/>\r\n\t<meta property=\"og:image:height\" content=\"705\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"author\" content=\"PossibleNOW\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"PossibleNOW\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/\"},\"author\":{\"name\":\"PossibleNOW\",\"@id\":\"https:\/\/www.possiblenow.com\/resources\/#\/schema\/person\/eaafa0af1cba6043d00ed5b7ab65d1d9\"},\"headline\":\"Are There TCPA Exemptions for Utilities?\",\"datePublished\":\"2025-01-23T20:48:50+00:00\",\"dateModified\":\"2025-04-18T19:05:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/\"},\"wordCount\":574,\"publisher\":{\"@id\":\"https:\/\/www.possiblenow.com\/resources\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/iStock-2174080781-edited.jpg\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/\",\"url\":\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/\",\"name\":\"Are There TCPA Exemptions for Utilities? | PossibleNOW\",\"isPartOf\":{\"@id\":\"https:\/\/www.possiblenow.com\/resources\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/iStock-2174080781-edited.jpg\",\"datePublished\":\"2025-01-23T20:48:50+00:00\",\"dateModified\":\"2025-04-18T19:05:55+00:00\",\"description\":\"Learn if utility messages are TCPA-exempt. Avoid penalties with compliant communications. Discover PossibleNOW\u2019s Do Not Call solution for utilities.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/#primaryimage\",\"url\":\"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/iStock-2174080781-edited.jpg\",\"contentUrl\":\"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/iStock-2174080781-edited.jpg\",\"width\":1254,\"height\":705,\"caption\":\"Solar farm and wind turbine on green fields with beautiful sunset\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.possiblenow.com\/resources\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Are There TCPA Exemptions for Utilities?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.possiblenow.com\/resources\/#website\",\"url\":\"https:\/\/www.possiblenow.com\/resources\/\",\"name\":\"PossibleNOW\",\"description\":\"Consent, Preferences, Insights, Compliance\",\"publisher\":{\"@id\":\"https:\/\/www.possiblenow.com\/resources\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.possiblenow.com\/resources\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.possiblenow.com\/resources\/#organization\",\"name\":\"PossibleNow\",\"url\":\"https:\/\/www.possiblenow.com\/resources\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.possiblenow.com\/resources\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/07\/Screenshot-2025-03-10-at-3.32.50-PM.png\",\"contentUrl\":\"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/07\/Screenshot-2025-03-10-at-3.32.50-PM.png\",\"width\":542,\"height\":132,\"caption\":\"PossibleNow\"},\"image\":{\"@id\":\"https:\/\/www.possiblenow.com\/resources\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.possiblenow.com\/resources\/#\/schema\/person\/eaafa0af1cba6043d00ed5b7ab65d1d9\",\"name\":\"PossibleNOW\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.possiblenow.com\/resources\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3ac3ab6d649088f91adcbc55d77aa5314b6c5a93250b5ae5e0c50bad803eb440?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/3ac3ab6d649088f91adcbc55d77aa5314b6c5a93250b5ae5e0c50bad803eb440?s=96&d=mm&r=g\",\"caption\":\"PossibleNOW\"},\"url\":\"https:\/\/www.possiblenow.com\/resources\/author\/razorrank\/\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Are There TCPA Exemptions for Utilities? | PossibleNOW","description":"Learn if utility messages are TCPA-exempt. Avoid penalties with compliant communications. Discover PossibleNOW\u2019s Do Not Call solution for utilities.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/","og_locale":"en_US","og_type":"article","og_title":"Are There TCPA Exemptions for Utilities? | PossibleNOW","og_description":"Learn if utility messages are TCPA-exempt. Avoid penalties with compliant communications. Discover PossibleNOW\u2019s Do Not Call solution for utilities.","og_url":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/","og_site_name":"PossibleNOW","article_published_time":"2025-01-23T20:48:50+00:00","article_modified_time":"2025-04-18T19:05:55+00:00","og_image":[{"width":1254,"height":705,"url":"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/iStock-2174080781-edited.jpg","type":"image\/jpeg"}],"author":"PossibleNOW","twitter_card":"summary_large_image","twitter_misc":{"Written by":"PossibleNOW","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/#article","isPartOf":{"@id":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/"},"author":{"name":"PossibleNOW","@id":"https:\/\/www.possiblenow.com\/resources\/#\/schema\/person\/eaafa0af1cba6043d00ed5b7ab65d1d9"},"headline":"Are There TCPA Exemptions for Utilities?","datePublished":"2025-01-23T20:48:50+00:00","dateModified":"2025-04-18T19:05:55+00:00","mainEntityOfPage":{"@id":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/"},"wordCount":574,"publisher":{"@id":"https:\/\/www.possiblenow.com\/resources\/#organization"},"image":{"@id":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/#primaryimage"},"thumbnailUrl":"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/iStock-2174080781-edited.jpg","articleSection":["Blog"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/","url":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/","name":"Are There TCPA Exemptions for Utilities? | PossibleNOW","isPartOf":{"@id":"https:\/\/www.possiblenow.com\/resources\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/#primaryimage"},"image":{"@id":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/#primaryimage"},"thumbnailUrl":"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/iStock-2174080781-edited.jpg","datePublished":"2025-01-23T20:48:50+00:00","dateModified":"2025-04-18T19:05:55+00:00","description":"Learn if utility messages are TCPA-exempt. Avoid penalties with compliant communications. Discover PossibleNOW\u2019s Do Not Call solution for utilities.","breadcrumb":{"@id":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/#primaryimage","url":"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/iStock-2174080781-edited.jpg","contentUrl":"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/01\/iStock-2174080781-edited.jpg","width":1254,"height":705,"caption":"Solar farm and wind turbine on green fields with beautiful sunset"},{"@type":"BreadcrumbList","@id":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/are-there-tcpa-exemptions-for-utilities\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.possiblenow.com\/resources\/"},{"@type":"ListItem","position":2,"name":"Are There TCPA Exemptions for Utilities?"}]},{"@type":"WebSite","@id":"https:\/\/www.possiblenow.com\/resources\/#website","url":"https:\/\/www.possiblenow.com\/resources\/","name":"PossibleNOW","description":"Consent, Preferences, Insights, Compliance","publisher":{"@id":"https:\/\/www.possiblenow.com\/resources\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.possiblenow.com\/resources\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.possiblenow.com\/resources\/#organization","name":"PossibleNow","url":"https:\/\/www.possiblenow.com\/resources\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.possiblenow.com\/resources\/#\/schema\/logo\/image\/","url":"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/07\/Screenshot-2025-03-10-at-3.32.50-PM.png","contentUrl":"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/07\/Screenshot-2025-03-10-at-3.32.50-PM.png","width":542,"height":132,"caption":"PossibleNow"},"image":{"@id":"https:\/\/www.possiblenow.com\/resources\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.possiblenow.com\/resources\/#\/schema\/person\/eaafa0af1cba6043d00ed5b7ab65d1d9","name":"PossibleNOW","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.possiblenow.com\/resources\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/3ac3ab6d649088f91adcbc55d77aa5314b6c5a93250b5ae5e0c50bad803eb440?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3ac3ab6d649088f91adcbc55d77aa5314b6c5a93250b5ae5e0c50bad803eb440?s=96&d=mm&r=g","caption":"PossibleNOW"},"url":"https:\/\/www.possiblenow.com\/resources\/author\/razorrank\/"}]}},"_links":{"self":[{"href":"https:\/\/www.possiblenow.com\/resources\/wp-json\/wp\/v2\/posts\/6968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.possiblenow.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.possiblenow.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.possiblenow.com\/resources\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.possiblenow.com\/resources\/wp-json\/wp\/v2\/comments?post=6968"}],"version-history":[{"count":3,"href":"https:\/\/www.possiblenow.com\/resources\/wp-json\/wp\/v2\/posts\/6968\/revisions"}],"predecessor-version":[{"id":7348,"href":"https:\/\/www.possiblenow.com\/resources\/wp-json\/wp\/v2\/posts\/6968\/revisions\/7348"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.possiblenow.com\/resources\/wp-json\/wp\/v2\/media\/6971"}],"wp:attachment":[{"href":"https:\/\/www.possiblenow.com\/resources\/wp-json\/wp\/v2\/media?parent=6968"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.possiblenow.com\/resources\/wp-json\/wp\/v2\/categories?post=6968"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.possiblenow.com\/resources\/wp-json\/wp\/v2\/tags?post=6968"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.possiblenow.com\/resources\/wp-json\/wp\/v2\/topic?post=6968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}