{"id":6348,"date":"2024-09-05T18:51:41","date_gmt":"2024-09-05T18:51:41","guid":{"rendered":"https:\/\/www.possiblenow.com\/resources\/?p=6348"},"modified":"2025-06-26T19:41:34","modified_gmt":"2025-06-26T19:41:34","slug":"what-are-the-do-not-call-provisions-of-the-tsr","status":"publish","type":"post","link":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/what-are-the-do-not-call-provisions-of-the-tsr\/","title":{"rendered":"What Are the Do Not Call (DNC) Provisions of the TSR?"},"content":{"rendered":"\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What Are the Do Not Call (DNC) Provisions of the TSR?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The\u00a0Telemarketing Sales Rule (TSR), enacted by the Federal Trade Commission (FTC), includes\u00a0Do Not Call (DNC) provisions\u00a0that protect consumers from unwanted telemarketing calls. These provisions establish specific rules for telemarketers, prohibiting them from calling individuals who have registered their phone numbers on the National Do Not Call Registry.\\n\\nTelemarketers are required to avoid calling these individuals unless an established business relationship or written consent exists.\"}}]}<\/script>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1354\" height=\"762\" src=\"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2024\/09\/iStock-1624915387-edited.jpg\" alt=\"Smartphone incoming unwanted call. Spam, scam, phishing and fraud concept. Security technology.\" class=\"wp-image-6350\" srcset=\"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2024\/09\/iStock-1624915387-edited.jpg 1354w, https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2024\/09\/iStock-1624915387-edited-300x169.jpg 300w, https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2024\/09\/iStock-1624915387-edited-1024x576.jpg 1024w, https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2024\/09\/iStock-1624915387-edited-768x432.jpg 768w\" sizes=\"auto, (max-width: 1354px) 100vw, 1354px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The&nbsp;<strong>Telemarketing Sales Rule (TSR)<\/strong>, enacted by the Federal Trade Commission (FTC), includes&nbsp;<strong>Do Not Call (DNC) provisions<\/strong>&nbsp;that protect consumers from unwanted telemarketing calls. These provisions establish specific rules for telemarketers, prohibiting them from calling individuals who have registered their phone numbers on the National Do Not Call Registry.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telemarketers are required to avoid calling these individuals unless an established business relationship or written consent exists.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For businesses engaged in telemarketing, complying with the DNC provisions is not only crucial for legal reasons but also for maintaining customer trust.&nbsp;PossibleNOW\u2019s<strong> DNCSolution<\/strong>&nbsp;helps businesses manage their DNC compliance by automating customer preference management and ensuring all telemarketing activities adhere to the TSR\u2019s requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the following sections, you\u2019ll find information on:<\/p>\n\n\n\n<nav aria-label=\"Table of Contents\" class=\"wp-block-table-of-contents\"><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/what-are-the-do-not-call-provisions-of-the-tsr\/#what-is-the-telemarketing-sales-rule-tsr\">What Is the Telemarketing Sales Rule (TSR)?<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/what-are-the-do-not-call-provisions-of-the-tsr\/#key-dnc-provisions-under-the-tsr\">Key DNC Provisions Under the TSR<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/what-are-the-do-not-call-provisions-of-the-tsr\/#what-are-the-penalties-for-violating-dnc-provisions-of-the-tsr\">What Are the Penalties for Violating DNC Provisions of the TSR?<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/what-are-the-do-not-call-provisions-of-the-tsr\/#dncsolution-helps-businesses-stay-compliant\">DNCSolution Helps Businesses Stay Compliant<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/what-are-the-do-not-call-provisions-of-the-tsr\/#about-possiblenow\">About PossibleNOW<\/a><\/li><\/ol><\/nav>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-group alignfull has-text-color has-background\" style=\"color:#000000;background-color:#ffffff\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center has-text-color wp-block-paragraph\" style=\"color:#275b81;font-size:23px\"><strong>Speak With an Expert<\/strong> <strong>Today<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-b07f0535 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50 has-custom-font-size is-style-fill has-medium-font-size\"><a class=\"wp-block-button__link has-background has-text-align-center wp-element-button\" href=\"https:\/\/site.possiblenow.com\/dnc-mitigate-tcpa-risk\" style=\"background-color:#d86618\"><strong>Contact Us<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-is-the-telemarketing-sales-rule-tsr\">What Is the Telemarketing Sales Rule (TSR)?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The&nbsp;<strong>Telemarketing Sales Rule (TSR)<\/strong>&nbsp;was created by the FTC to establish guidelines and requirements for telemarketing activities in the U.S. The TSR\u2019s goal is to protect consumers from deceptive or abusive telemarketing practices. It covers a wide range of areas, including truthful representation of products and services, transparent disclosures, and the requirement to honor consumer requests to be placed on the National Do Not Call Registry.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The TSR applies to any business that engages in telemarketing, whether they are selling directly to consumers or using third-party telemarketing companies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"key-dnc-provisions-under-the-tsr\">Key DNC Provisions Under the TSR<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2024\/09\/Key-DNC-Provisions-Under-the-TSR-visual-selection.png\" alt=\"Infographic by PossibleNOW titled 'Key DNC Provisions Under the TSR.' A circular diagram centers on 'Consumer Protection' with four surrounding provisions, each illustrated with an orange icon: honoring opt-out requests, calling time restrictions, required disclosures, and maintaining do not call (DNC) lists. The PossibleNOW logo and tagline 'Marketing Compliance Made Simple' are at the top.\" class=\"wp-image-7754\" width=\"463\" height=\"424\" srcset=\"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2024\/09\/Key-DNC-Provisions-Under-the-TSR-visual-selection.png 774w, https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2024\/09\/Key-DNC-Provisions-Under-the-TSR-visual-selection-300x274.png 300w, https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2024\/09\/Key-DNC-Provisions-Under-the-TSR-visual-selection-768x703.png 768w\" sizes=\"auto, (max-width: 463px) 100vw, 463px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">The TSR\u2019s&nbsp;Do Not Call (DNC) provisions include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>National Do Not Call Registry<\/strong>: Telemarketers must not contact any number registered on the National Do Not Call Registry, unless there is express written consent or an established business relationship with the consumer.<\/li>\n\n\n\n<li><strong>Internal DNC Lists<\/strong>: In addition to the National Registry, businesses are required to maintain their own internal DNC lists. If a consumer requests not to be contacted, telemarketers must immediately add them to this list and respect their request.<\/li>\n\n\n\n<li><strong>Call Time Restrictions<\/strong>: Telemarketers are only allowed to make calls between 8 AM and 9 PM in the recipient\u2019s time zone. Violating this time restriction can result in severe penalties.<\/li>\n\n\n\n<li><strong>Consent and Opt-Out Options<\/strong>: Telemarketers must always provide clear and easy-to-use opt-out mechanisms for consumers who wish to stop receiving calls.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Adhering to these provisions is essential for businesses to avoid fines and maintain compliance with the TSR.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-are-the-penalties-for-violating-dnc-provisions-of-the-tsr\">What Are the Penalties for Violating DNC Provisions of the TSR?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Non-compliance with the&nbsp;DNC provisions of the TSR&nbsp;can lead to hefty penalties. The FTC enforces the rule by imposing fines of up to&nbsp;<strong>$50,120 per violation<\/strong>. Since violations are often counted per call, the financial consequences can quickly multiply, especially for businesses that engage in high-volume telemarketing campaigns.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aside from monetary penalties, violations can lead to significant reputational damage, eroding consumer trust and damaging a company\u2019s brand.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"dncsolution-helps-businesses-stay-compliant\">DNCSolution Helps Businesses Stay Compliant<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Maintaining compliance with the TSR\u2019s DNC provisions can be complex, but&nbsp;PossibleNOW\u2019s&nbsp;<a href=\"https:\/\/www.possiblenow.com\/products\/dncsolution\/\"><strong>Do Not Call<\/strong><\/a>&nbsp;solution simplifies this process. DNCSolution automates key aspects of DNC compliance by helping businesses manage customer preferences, maintain internal DNC lists, and cross-reference with the National DNC Registry.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DNCSolution offers real-time updates, preventing businesses from contacting individuals who have opted out. It also helps process opt-out requests quickly and efficiently, reducing the risk of violations. Additionally, DNCSolution provides detailed reporting and auditing tools, allowing businesses to monitor their compliance efforts and provide proof if needed in case of legal scrutiny.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ready to protect your business from costly DNC violations? Contact us today<\/strong>&nbsp;to learn more about how our DNCSolution can help your company focus on engaging with customers who genuinely want to hear from you and avoid the legal and financial risks associated with DNC violations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-group alignfull has-text-color has-background\" style=\"color:#000000;background-color:#ffffff\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center has-text-color wp-block-paragraph\" style=\"color:#275b81;font-size:23px\"><strong>Request a Demo Today<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-b07f0535 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50 has-custom-font-size is-style-fill has-medium-font-size\"><a class=\"wp-block-button__link has-background has-text-align-center wp-element-button\" href=\"https:\/\/site.possiblenow.com\/request-a-demo\" style=\"background-color:#d86618\"><strong>Contact Us<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"about-possiblenow\">About PossibleNOW<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">PossibleNOW is the pioneer and leader in <a href=\"https:\/\/www.possiblenow.com\/products\/mypreferences\/consent-management\/\">customer consent<\/a>, <a href=\"https:\/\/www.possiblenow.com\/products\/mypreferences\/preference-management\/\">preference<\/a>, and regulatory compliance solutions. We leverage our <a href=\"https:\/\/www.possiblenow.com\/products\/mypreferences\/\">MyPreferences technology<\/a>, processes, and services to enable relevant, trusted, and compliant customer interactions. Our platform empowers the collection, centralization, and distribution of customer communication consent and preferences across the<br>enterprise. <a href=\"https:\/\/www.possiblenow.com\/products\/dncsolution\/\">DNCSolution<\/a> addresses Do Not Contact regulations such as <a href=\"https:\/\/www.possiblenow.com\/products\/dncsolution\/tcpa\/\">TCPA<\/a>, CAN-SPAM and CASL, allowing companies to adhere to DNC requirements, backed by our 100% compliance guarantee. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PossibleNOW\u2019s strategic consultants take a holistic approach, leveraging years of experience when creating strategic roadmaps, planning technology deployments, and designing customer interfaces. PossibleNOW is purpose-built to help large, complex organizations improve customer experiences and loyalty while mitigating compliance risk.<\/p>\n\n\n<div class=\"wp-block-post-author\"><div class=\"wp-block-post-author__avatar\"><img alt='' src='https:\/\/secure.gravatar.com\/avatar\/3ac3ab6d649088f91adcbc55d77aa5314b6c5a93250b5ae5e0c50bad803eb440?s=48&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/3ac3ab6d649088f91adcbc55d77aa5314b6c5a93250b5ae5e0c50bad803eb440?s=96&#038;d=mm&#038;r=g 2x' class='avatar avatar-48 photo' height='48' width='48' \/><\/div><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__byline\">This post was reviewed by an expert from <a href=\"https:\/\/www.possiblenow.com\/about-us\/\">PossibleNow<\/a><\/p><p class=\"wp-block-post-author__name\">PossibleNOW<\/p><\/div><\/div>\n\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"Article\",\n  \"mainEntityOfPage\": {\n    \"@type\": \"WebPage\",\n    \"@id\": \"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/what-are-the-do-not-call-provisions-of-the-tsr\/\"\n  },\n  \"headline\": \"What Are the Do Not Call Provisions of the TSR?\",\n  \"description\": \"Learn about the Telemarketing Sales Rule (TSR) Do Not Call provisions, how they impact telemarketers, and what steps businesses must take for compliance.\",\n  \"image\": {\n    \"@type\": \"ImageObject\",\n    \"url\": \"https:\/\/www.possiblenow.com\/resources\/wp-content\/uploads\/2025\/04\/what-are-the-do-not-call-provisions-of-the-tsr.png\",\n    \"width\": 1200,\n    \"height\": 628\n  },\n  \"author\": {\n    \"@type\": \"Organization\",\n    \"name\": \"PossibleNOW\",\n    \"url\": \"https:\/\/www.possiblenow.com\"\n  },\n  \"publisher\": {\n    \"@type\": \"Organization\",\n    \"name\": \"PossibleNOW\",\n    \"url\": \"https:\/\/www.possiblenow.com\",\n    \"logo\": {\n      \"@type\": \"ImageObject\",\n      \"url\": \"https:\/\/www.possiblenow.com\/resources\/wp-content\/themes\/pn-resource-center-2017\/images\/possible-now.png\",\n      \"width\": 600,\n      \"height\": 60\n    }\n  },\n  \"datePublished\": \"2025-04-11\",\n  \"keywords\": [\n    \"TSR do not call\",\n    \"Telemarketing Sales Rule\",\n    \"DNC compliance\",\n    \"telemarketing regulations\",\n    \"PossibleNOW\"\n  ],\n  \"articleSection\": \"Do Not Call Solutions\",\n  \"isAccessibleForFree\": true\n}\n<\/script>\n\n","protected":false},"excerpt":{"rendered":"<p>The&nbsp;Telemarketing Sales Rule (TSR), enacted by the Federal Trade Commission (FTC), includes&nbsp;Do Not Call (DNC) provisions&nbsp;that protect consumers from unwanted telemarketing calls. These provisions establish specific rules for telemarketers, prohibiting them from calling individuals who have registered their phone numbers on the National Do Not&#8230; <strong>Continue Reading<\/strong><\/p>\n","protected":false},"author":6,"featured_media":6350,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","footnotes":""},"categories":[1377],"tags":[],"topic":[1389],"class_list":["post-6348","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","topic-do-not-call-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>What Are the Do Not Call (DNC) Provisions of the TSR? | PossibleNOW<\/title>\r\n<meta name=\"description\" content=\"Learn about the Do Not Call (DNC) provisions of the TSR and how businesses can stay compliant. 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