{"id":5555,"date":"2024-02-08T18:00:57","date_gmt":"2024-02-08T18:00:57","guid":{"rendered":"https:\/\/www.possiblenow.com\/resources\/?p=5555"},"modified":"2025-06-26T19:15:21","modified_gmt":"2025-06-26T19:15:21","slug":"occ-fdic-revisions-for-tcpa-compliance-banking-industry-preparedness","status":"publish","type":"post","link":"https:\/\/www.possiblenow.com\/resources\/do-not-call-solutions\/occ-fdic-revisions-for-tcpa-compliance-banking-industry-preparedness\/","title":{"rendered":"OCC\/FDIC Revisions for TCPA Compliance: Banking Industry Preparedness"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.youtube.com\/@CompliancePoint\"><\/a><\/p>\n\n\n\n<div class=\"video-container\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/iFI2YNIJ8NU?rel=0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Summary<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Overview of OCC Bulletin and TCPA Compliance Expansion<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The webinar introduced the significant changes imposed by the OCC bulletin, which immediately integrates TCPA compliance checks into annual examinations for FDIC-insured banks and savings associations\u2014even in the absence of consumer complaints. The presenters emphasized the depth and seriousness of these reviews, which will now assess policies, procedures, training, monitoring mechanisms, and corrective actions related to telephone communications. Institutions must be able to demonstrate compliance across call scripts, consent records, opt-out processes, calling technology configurations, and complaint handling. The TCPA requirements include maintaining and honoring Do Not Call (DNC) lists (national, state, wireless, and internal), acquiring and documenting proper consent (especially express written consent), adhering to call time and content restrictions, and ensuring technical compliance with caller ID and pre-recorded message rules. A strong focus was placed on establishing documentation to qualify for the TCPA\u2019s Safe Harbor provisions and prepare for potentially intrusive regulatory scrutiny.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Implementation Steps, Tools, and Risk Mitigation Strategies<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The presentation also outlined actionable steps for readiness: institutions should inventory all campaigns, evaluate dialing methods, and centralize consent and opt-out data. The reassigned numbers database (RND) and TCPA litigator lists were highlighted as crucial tools to avoid unintended violations, especially when phone numbers change hands or known plaintiffs infiltrate lead systems. Danny Hit of PossibleNOW demonstrated how their consent and compliance solutions can centralize DNC lists, manage revocations, integrate with customer touchpoints, and provide robust reporting. CompliancePoint offers professional services for audits, vendor oversight, campaign monitoring, and legal defense preparation. The session closed with a reminder that state \u201cmini-TCPA\u201d rules (like those in Florida and Maryland) can be more restrictive than federal law, and compliance programs must also account for these variations. The overarching message: institutions must prepare for more frequent and rigorous oversight\u2014and avoid costly lawsuits\u2014by treating TCPA compliance as an operational priority.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-group alignfull has-text-color has-background\" style=\"color:#000000;background-color:#ffffff\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center has-text-color wp-block-paragraph\" style=\"color:#275b81;font-size:23px\"><strong>Speak With an Expert<\/strong> <strong>Today<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-b07f0535 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50 has-custom-font-size is-style-fill has-medium-font-size\"><a class=\"wp-block-button__link has-background has-text-align-center wp-element-button\" href=\"https:\/\/site.possiblenow.com\/dnc-mitigate-tcpa-risk\" style=\"background-color:#d86618\"><strong>Contact Us<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"about-possiblenow\">About PossibleNOW<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">PossibleNOW is the pioneer and leader in <a href=\"https:\/\/www.possiblenow.com\/products\/mypreferences\/consent-management\/\">customer consent<\/a>, <a href=\"https:\/\/www.possiblenow.com\/products\/mypreferences\/preference-management\/\">preference<\/a>, and regulatory compliance solutions. We leverage our <a href=\"https:\/\/www.possiblenow.com\/products\/mypreferences\/\">MyPreferences technology<\/a>, processes, and services to enable relevant, trusted, and compliant customer interactions. Our platform empowers the collection, centralization, and distribution of customer communication consent and preferences across the<br>enterprise. <a href=\"https:\/\/www.possiblenow.com\/products\/dncsolution\/\">DNCSolution<\/a> addresses Do Not Contact regulations such as <a href=\"https:\/\/www.possiblenow.com\/products\/dncsolution\/tcpa\/\">TCPA<\/a>, CAN-SPAM and CASL, allowing companies to adhere to DNC requirements, backed by our 100% compliance guarantee. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PossibleNOW\u2019s strategic consultants take a holistic approach, leveraging years of experience when creating strategic roadmaps, planning technology deployments, and designing customer interfaces. PossibleNOW is purpose-built to help large, complex organizations improve customer experiences and loyalty while mitigating compliance risk.<\/p>\n\n\n<div class=\"wp-block-post-author\"><div class=\"wp-block-post-author__avatar\"><img alt='' src='https:\/\/secure.gravatar.com\/avatar\/3ac3ab6d649088f91adcbc55d77aa5314b6c5a93250b5ae5e0c50bad803eb440?s=48&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/3ac3ab6d649088f91adcbc55d77aa5314b6c5a93250b5ae5e0c50bad803eb440?s=96&#038;d=mm&#038;r=g 2x' class='avatar avatar-48 photo' height='48' width='48' \/><\/div><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__byline\">This post was reviewed by an expert from <a href=\"https:\/\/www.possiblenow.com\/about-us\/\">PossibleNow<\/a><\/p><p class=\"wp-block-post-author__name\">PossibleNOW<\/p><\/div><\/div>\n\n\n<script type=\"application\/ld+json\">{\n  \"@context\": \"http:\/\/schema.org\",\n  \"@type\": \"VideoObject\",\n  \"name\": \"OCC\/FDIC Revisions for TCPA Compliance: Banking Industry Preparedness\",\n  \"description\": \"Risk has increased for financial institutions from FDIC changes to annual audits, because the likelihood of noncompliance being discovered has increased.  It is vital for banks to organize a comprehensive review of their TCPA compliance practices.   Our research suggests that the majority of financial institutions feel unprepared for this new level of risk.   What you will learn: - Overview of OCC Bulletin 2023-35 - Aggregated bank readiness survey results  - Compliance solution overview\",\n  \"thumbnailUrl\": \"https:\/\/i.ytimg.com\/vi\/iFI2YNIJ8NU\/default.jpg\",\n  \"uploadDate\": \"2024-02-07T15:55:44Z\",\n  \"duration\": \"PT53M32S\",\n  \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/iFI2YNIJ8NU\",\n  \"interactionCount\": \"23\"\n}<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Summary Overview of OCC Bulletin and TCPA Compliance Expansion The webinar introduced the significant changes imposed by the OCC bulletin, which immediately integrates TCPA compliance checks into annual examinations for FDIC-insured banks and savings associations\u2014even in the absence of consumer complaints. The presenters emphasized the&#8230; <strong>Continue Reading<\/strong><\/p>\n","protected":false},"author":6,"featured_media":5557,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","footnotes":""},"categories":[1384],"tags":[2891,1239,2912,2893,113,805,2591,2913,412,2914,1038],"topic":[1389],"class_list":["post-5555","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-webinars","tag-2891","tag-compliancepoint","tag-connecticut","tag-direct","tag-marketing","tag-possiblenow","tag-regulatory","tag-sb1058","tag-tcpa","tag-tcpa-update","tag-webinar","topic-do-not-call-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>OCC\/FDIC Revisions for TCPA Compliance: Banking Industry Preparedness - PossibleNOW<\/title>\r\n<meta name=\"description\" content=\"Direct Marketing 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